RESERVATIONS & POLICIES

• Reservations are not accepted through the website.

• Voice mail reservation requests will only be accepted if accompanied by a phone number for confirmation. Your

ride will be confirmed by phone.

• Please tell us if you need any special assistance for pick-up or delivery.

• Same day side stops, changes in reservation times or destinations will be charged an additional service fee. (See

Fare Structure.)

• Reservations and side stops are accepted based on availability.

• West Central Mass Transit District has a five (5) minute waiting period. Passengers not boarding within 5 minutes of

any reservation time will be considered a “no-show” and all remaining rides for the day will be cancelled.

• West Central Mass Transit District reserves a fifteen (15) minute pick-up window on either side of the requested

reservation time. Please be prepared to board anytime within this time frame.

• Passengers who “no show” an advanced reservation, will be charged a “no show” fee.

• If three “no shows” are received in 30 days, transit service may be suspended for one month.

• Cancellations are accepted at any time up to 30 minutes prior to your scheduled pick-up.

• Payment is due when boarding the vehicle. Exact change is required.

• West Central Mass Transit District allows for the free transport of Personal Assistants, escorts and service animals.

Please alert the dispatcher when making your reservations.

• WCMTD Drivers reserve the right to provide or deny transportation should drivers determine that passenger

boarding may jeopardize the safety of themselves and other passengers, WCMTD staff or equipment.

• Seatbelts must be fastened

• No standing is allowed while the bus is in operation.

• Trash brought on board should be taken with the passenger upon exiting the bus.

• Smoking, use of tobacco products, alcohol or illegal drugs is NOT permitted in WCMTD vehicles.

• No open food or drink is permitted in WCMTD vehicles.

• Children, as required by Illinois law, must be secured in an approved child safety seat provided by the

parent/guardian.

• Reservations and changes to reservations will only be accepted by the person the reservation is for.

• Traveling passengers must be able to do so without disturbance to other passengers or the driver.

• Special Service trips may be arranged by contacting WCMTD office.

• Drivers are not responsible for the delivery of packages onto or off the vehicle or into buildings. Packages are

limited to the number of parcels that can be carried in one trip.

Funding for the WCMTD is provided by:

Title lll B Older Americans Transportation Grant through the Area Agency on Aging for Lincolnland

Illinois Department of Transportation

Federal Transportation Administration

PARA-TRANSIT SERVICES

• Passengers traveling in wheelchairs or needing vehicle lift assistance must be at ground level before drivers assist

passengers onto the lift.

• WCMTD vehicles are equipped with wheelchair lifts. Drivers are not allowed to assist wheelchair passengers up or

down steps or provide assistance to wheelchair passengers when hazardous conditions exist at the point of pick-up

or at the point of destination.

• Drivers may not conduct matters of personal business for any passenger.

• Drivers may provide assistance with package delivery onto WCMTD vehicles and to the door of the residence only.

• Drivers are not permitted to enter the passenger residence.

• Passenger purchases should be limited to the number of packages that can be carried in one trip.

• WCMTD is not responsible for personal items or packages during transit, side stops, or when passenger exits the

WCMTD vehicle.

Funding for the Schuyler Senior Transit Program is provided by:

West Central Illinois Area

Agency on Aging

Funding for the Cass Senior Transit Program is provided by:

Title IIIB of the Older Americans Act

Illinois General Revenue Funds

Funding for the Pike and Brown Senior

Bus Program is provided by:

West Central Illinois

Area Agency on Aging

MONTHLY PASSES & STUDENT PASSES

• Monthly passes are available for purchase and are valid for 30 days from the date of purchase.

• Passes are non-transferable and non-refundable.

• Monthly pass holders are required to make advanced reservations.

• Side stop fees are included in the monthly pass, if the side stop reservation is made 24 hours in advance.

• Same day reservations or same day side stop reservations made by monthly pass holders will cost $1.00 per stop.

• Student passes are only valid for rides to and from school and school related activities.

• Students under 16 must have a current Emergency Contact sheet filled out by the parent before service is provided.

• Students under age 12 must have all reservations made by parents.

• Students ages 12 -14 may make reservations with written consent from parents.

• Students 14 and up may make reservations without parent consent.

• Drivers DO NOT have the authority to demand that a child board the bus.

• Drivers will only deliver a student to the location previously arranged by the parents.

FOR MORE SPECIFIC GUIDELINES PLEASE REFER TO COUNTY SPECIFIC BROCHURES LOCATED ON THE INDIVIDUAL COUNTY

PAGES.

The West Central Mass Transit District is committed to providing a safe, reliable & timely means of public transportation.

“Curb to Curb” transportation features the ease of home pick-up with the added convenience of transporting you to

“your” destination.

Passenger complaints or suggestions should be directed to their County office at:

Morgan & Scott 217-245-2900

Cass, Brown, & Schuyler 217-323-4512 or 217-773-3025

Pike 217-285-4529

WCMTD is an equal opportunity employer.

A drug and alcohol-free workplace.

IF YOU HAVE ANY QUESTIONS, COMMENTS OR SUGGESTIONS PLEASE LET US KNOW AT

WCMTDINFO@GMAIL.COM